Guts Privacy Policy

At Guts Casino, we are committed to protecting your personal data and respecting your right to privacy. This Guts Casino Privacy Policy explains how we collect, use, store and share your information when you visit our website, register an account, use the Guts app, or play Guts casino games, including our sportsbook, live casino and Guts poker offerings. By registering with us and using our services, you consent to the practices described in this policy. We operate as Zecure Gaming Ltd., registered in Malta, and our services are provided under licences from the Malta Gaming Authority and the UK Gambling Commission.

Information We Collect

When you complete guts register steps to open an account, we collect the personal information necessary to verify your identity and provide our services. We may also gather data automatically as you interact with our platform.

• We collect your name, date of birth, address, email address and phone number when you create a Guts casino login account.
• We collect payment information, including details related to guts deposit and guts withdrawal transactions made through Visa, Mastercard, Interac, MuchBetter, ecoPayz and Paysafecard.
• We gather identity verification documents, such as proof of identity, proof of address and source of funds documentation, particularly once cumulative lifetime deposits reach €2,000.
• We track your gameplay activity across guts casino games, guts slots, guts poker and our sportsbook to manage your account and detect irregular patterns.
• We collect technical data such as your IP address, device type, browser information and location when you access guts casino online or through the Guts app.
• We record your communications with our customer support team via email, live chat or call-back requests.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating guts casino canada and delivering our gaming services responsibly.

• We use your data to verify your identity and confirm your eligibility to hold a guts casino login account.
• We process your guts deposit and guts withdrawal requests securely and in compliance with anti-money laundering regulations.
• We use your gaming history to personalise offers, including guts casino bonus and guts casino welcome bonus promotions, as well as our Game of Guts loyalty rewards.
• We analyse account activity to identify signs of problem gambling and support responsible gaming tools.
• We communicate with you regarding account updates, promotional offers, and changes to our terms, where you have consented to receive marketing.
• We use data to prevent fraud, unauthorised access and breaches of our terms and conditions.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience when you visit our website or use the Guts app. Cookies help us remember your preferences, keep you logged into your guts casino login session, and understand how players interact with guts casino games. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site. For further detail, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services.

• We share data with payment processors to facilitate guts deposit and guts withdrawal transactions.
• We share information with game providers, including Microgaming, Play'n GO, Pragmatic Play, Big Time Gaming, Evolution, Red Tiger, NetEnt and Authentic Gaming, as needed to deliver guts casino games and guts live casino content.
• We disclose information to regulatory bodies, including the Malta Gaming Authority and the UK Gambling Commission, as required by law.
• We may share data with eCOGRA, our alternative dispute resolution provider, if a complaint requires escalation.
• We share information with fraud prevention and identity verification services to protect your account and our platform.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Customer funds are held in accounts separate from company operating funds; however, we must inform you that these funds are not protected in the event of insolvency. We continuously review our security practices to safeguard the data you share with us when using guts casino online services.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory and licensing obligations under Maltese and UK law. Where you close your guts casino login account, we may retain certain records for a period required by applicable gaming regulations.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honour these rights wherever applicable.

• You may request access to the personal information we hold about you.
• You may ask us to correct inaccurate or incomplete data.
• You may request that we delete your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You may withdraw consent for marketing at any time by contacting our support team.

To exercise any of these rights, please contact us at support-ca@guts.com. For complaint escalation, you may reach out to csmanagement@guts.com.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Malta and the United Kingdom, where our licensing authorities are based. We ensure that appropriate safeguards are in place whenever such transfers occur.

Age Restrictions and Eligibility

Our services are intended only for individuals aged 18 or older, or 19 where the local legal age is higher. We do not knowingly collect personal data from minors. If we become aware that we hold data belonging to someone under the required minimum age, we will take steps to delete that information promptly. New accounts are not accepted from restricted jurisdictions, including the provinces of Ontario and Alberta in Canada.

Changes to This Privacy Policy

We may update this Guts Casino Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of guts casino games, the Guts app, or any part of our platform after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal information, or if you wish to exercise your data protection rights, please contact our support team via email, live chat or call-back request. We are available 24/7 through live chat, with an average response time of 60 seconds, and by email at support-ca@guts.com. We are here to help you understand how we protect your privacy while you enjoy guts casino games, guts poker, guts live casino and our full range of entertainment.