Guts Terms and Conditions

Welcome to Guts Casino. These Terms and Conditions govern your use of our website, mobile applications and all services we provide, including our casino games, live casino, poker room and sportsbook. By creating an account with us, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you do not use our services.

Who We Are

Guts is owned and operated by Zecure Gaming Ltd., registration number C 69036, with its registered address at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We have been offering our services since 2013 and hold a Malta Gaming Authority sub-licence MGA/CRP/1117/2025/02, issued 16 October 2025, as well as a UK Gambling Commission licence numbered 056427, issued 12 February 2020. These terms are governed by the laws of Malta. eCOGRA acts as our alternative dispute resolution provider, and unresolved complaints may be escalated further to the MGA Player Support Unit.

Eligibility to Use Guts Casino

To open an account with us, you must be at least 18 years old, or 19 where the legal gambling age in your jurisdiction is higher. We currently accept players from Canada, excluding the provinces of Ontario and Alberta. We do not accept new accounts from residents of the United States and its territories, or from a long list of other restricted jurisdictions, including but not limited to Belgium, France, Spain, the United Kingdom outside our licensed offering, and numerous other countries listed in our full restricted territories policy. It is your responsibility to confirm that online gambling is legal where you reside before you register with us.

Guts Registration and Account Security

When you complete Guts register steps, you must provide accurate, current and complete information. You are responsible for keeping your Guts login credentials confidential and for all activity carried out under your account. We reserve the right to suspend or close any account where we suspect fraudulent activity, multiple accounts from the same household, IP address or device, or any breach of these terms.

Deposits, Withdrawals and Payments

All balances at Guts Casino are held in Canadian dollars. The minimum deposit accepted is $10, and the minimum withdrawal amount is $20. We support a range of trusted deposit methods including Visa, Mastercard, Interac, MuchBetter, ecoPayz and Paysafecard. Guts withdrawal requests can be processed via Visa, Mastercard, MuchBetter, ecoPayz or bank transfer.

• Withdrawals are paid only to the original deposit account, unless we agree otherwise in writing
• Deposits must be wagered at least once before any withdrawal request is submitted
• We may charge a fee to cover costs on funds that have not been put into play

Regarding Guts casino withdrawal times, our internal processing typically takes up to 24 hours. Identity verification checks may be triggered once your cumulative lifetime deposits reach €2,000, and we may request proof of identity, address, payment ownership or source of funds, which can delay approval. Once approved, cashout times vary by method: bank transfers take 2-7 banking days, Visa and Mastercard withdrawals take 2-5 banking days, and e-wallet withdrawals are typically completed within 15 minutes to 24 hours. Please note that customer funds are held separately from our company funds but are not protected in the event of insolvency.

Guts Casino Bonuses and Promotions

We offer a range of promotions to reward both new and existing players. Our Guts casino welcome bonus gives all first-time account holders a 100% deposit match up to $200, together with a Game of Guts reward worth up to $2,500. Our Live Casino Welcome Bonus provides 100% up to $1,000 on your first deposit, selectable from the cashier, with a minimum deposit of $10, wagering requirements of 40x, and a maximum bonus bet of $5 per game round on live casino titles only. This offer must be claimed within 7 days of registering and wagered within 30 days, after which it will be forfeited. Authentic Gaming live tables are excluded from this offer, and this bonus is not available to residents of Ontario.

Our Poker Welcome Bonus offers up to €1,000 wager free, released as €5 for every €25 raked, in €5 increments, to be completed within 60 days. As with our other Guts casino welcome offer promotions, all bonuses are limited to one per person, computer, IP address or household, and every Guts bonus code or promo code we issue is subject to its own specific terms published at the time of the offer. We do not currently run a Guts casino no deposit bonus, and any Guts free spins or Guts no deposit bonus promotion advertised elsewhere should be verified directly through our official channels before use.

Loyalty and Ongoing Rewards

Through Game of Guts, you can fill a progress bar by playing casino and live casino games at $0.50 or more per round, unlocking a wheel spin claimed from the Rewards section. Rewards range from Free Spins and Super Spins on selected slots to cash prizes up to $2,500, all wager free with no cap on winnings or withdrawals. Prizes expire seven days after being awarded, and Bonus Buy slots do not contribute toward progress. This loyalty feature requires a minimum age of 19. Our poker players also benefit from Guts Poker Loyalty, offering up to 30% cashback.

Games We Offer

Guts casino games span 2,669 slots and 28 table games sourced from 27 studios, including Microgaming, Play'n GO, Pragmatic Play and Big Time Gaming, alongside titles exclusive to our platform. Nearly 40 fixed and progressive jackpot games are available, including 37 progressive video slots. Our guts live casino offering features blackjack, roulette, baccarat, game shows and poker, powered by Evolution, Red Tiger, NetEnt and Authentic Gaming, though Evolution, Red Tiger and NetEnt tables are not available to players in Quebec, British Columbia and Manitoba.

Our guts poker game selection runs on the iPoker Network, featuring iPOPS, Twister Series tournaments and satellite qualifiers to live events. For sports fans, our sportsbook covers 38 sports with live streaming and features such as Price Boost odds enhancements. Please note that certain sportsbook promotions are not available to residents of Ontario.

Responsible Gambling

We are committed to promoting responsible play. We provide tools including deposit limits, session reminders, self-exclusion and reality checks, and we encourage you to use these tools if your gambling habits become a concern. Support resources are available through our customer service team at any time.

Customer Support

Our support team is available 24/7 via live chat, with an average response time of 60 seconds, as well as by email at support-ca@guts.com, with complaint escalation handled at csmanagement@guts.com. We aim to respond to emails within an average of 60 minutes. Support is currently provided in English.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We will post the revised terms on our website, and your continued use of Guts Casino following any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of your rights and obligations as a player with us.