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Guts Responsible Gaming

At Guts Casino, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or emotional harm. We are committed to promoting responsible gaming across every product we offer, from our slots and live casino tables to our poker room and sportsbook. As the operator behind Guts Casino Canada, we take our duty of care seriously and provide a range of tools, resources and safeguards to help you stay in control whenever you play with us.

Our Commitment to Safer Gambling

We hold a Malta Gaming Authority sub-licence and a UK Gambling Commission licence, and both regulators require us to maintain robust responsible gaming standards. We have built our platform so that every player who logs into Guts casino online can access self-management tools directly from their account dashboard. Whether you enjoy our casino games, poker tables or sports betting markets, we want your experience with us to remain positive, controlled and sustainable.

We regularly review our internal policies, train our support team to recognise signs of at-risk behaviour, and cooperate with independent bodies such as eCOGRA, our alternative dispute resolution provider, to ensure fair and responsible treatment of every customer.

Age Verification and Eligibility

We only accept players who are at least 18 years old, or 19 where the legal gambling age in their province is higher. Because our loyalty program, Game of Guts, and our poker offering both require a minimum age of 19, we apply strict age verification checks before allowing full access to these features. We may request proof of identity, address and source of funds at any point, and identity checks are typically triggered once cumulative lifetime deposits reach €2,000. We take these checks seriously to prevent underage access to Guts casino games and to protect vulnerable individuals. Getting started is straightforward through our quick Guts Casino registration process, which includes these age and identity safeguards from the outset.

Tools to Help You Stay in Control

We provide several account-based tools so you can manage your gambling in a way that suits your personal circumstances. These tools are available once you register and log in to your account, and we encourage every customer to review them regularly.

  • We allow you to set daily, weekly or monthly deposit limits on your account
  • We offer loss limits so you can cap the amount you are willing to lose over a set period
  • We provide wagering limits to control how much you stake across our casino games and sportsbook
  • We send session reminders to help you keep track of time spent playing
  • We allow you to set a maximum session length so play automatically pauses when the limit is reached
  • We offer a temporary time-out feature, allowing you to step away from your account for a defined cooling-off period
  • We support self-exclusion requests, enabling you to close your account for a fixed term or indefinitely

Once you set a limit through your Guts Casino account, we will not increase it immediately; any request to raise a limit is subject to a mandatory cooling-off period before it takes effect. Requests to lower a limit or activate self-exclusion, however, are processed without delay.

Self-Exclusion

If you feel that you need a longer break from gambling, we allow you to self-exclude from Guts casino for a minimum of six months, up to a permanent exclusion. During this period, we will close your account, remove you from marketing communications, and prevent you from opening a new account with us. We take self-exclusion requests seriously and will not reverse them before the agreed period has elapsed, even if you contact our support team asking us to reinstate access.

Recognising the Signs of Problem Gambling

We want every player at Guts casino to be aware of the warning signs that gambling may be becoming a problem. We encourage you to reflect honestly on your own behaviour and reach out for help if any of the following apply to you:

  • You spend more money or time gambling than you originally intended
  • You feel anxious, irritable or preoccupied when you are not playing
  • You borrow money, sell possessions, or use funds meant for essential expenses to gamble
  • You have tried to cut back or stop gambling without success
  • Gambling is affecting your relationships, work or studies
  • You gamble to escape stress, loneliness or other emotional difficulties

If you recognise any of these patterns in yourself or someone close to you, we strongly encourage you to use our account tools or contact one of the independent support organisations listed below.

Independent Support Organisations

We work alongside recognised third-party organisations that specialise in gambling support, and we encourage every Canadian player to reach out to them directly if needed. These services are free, confidential and independent from Guts casino.

  • ConnexOntario – free, confidential support available 24/7
  • GameSense – responsible gambling information and self-assessment tools
  • ResponsibleGambling.org – educational resources and helpline support
  • Gamblers Anonymous – peer support groups across Canada

We also remind you that our own customer support team, reachable through live chat 24/7 or via support-ca@guts.com, is available to discuss any concerns you may have about your gambling activity or to guide you toward our responsible gaming tools.

Protecting Family Members

We understand that problem gambling can affect not only the account holder but also their family. If you are concerned about a family member's gambling behaviour, we encourage you to contact us so we can discuss the options available, including third-party exclusion requests where appropriate documentation is provided. We treat all such enquiries with sensitivity and confidentiality.

Financial Responsibility

We require a minimum deposit of $10 and a minimum withdrawal of $20 across our accepted payment methods, and we ask that you only gamble with money you can afford to lose. We never extend credit to our players, and we do not accept deposits made with borrowed funds. Before registering, we recommend setting a personal budget and using our deposit limit tools from the very first session to help maintain control from day one. We also encourage you to review the terms of any Guts Casino bonus you claim, as wagering requirements can affect how you manage your budget.

Our Ongoing Responsibility

We continuously monitor account activity for indicators of harmful play, and our team may proactively reach out if we notice patterns of concern. We built Guts casino with the intention of providing entertaining, fair and transparent gaming, and responsible gambling remains central to how we operate. If you ever feel that your relationship with gambling needs attention, we are here to help you take the first step toward a safer, more balanced experience.

FAQ

What is the minimum age to play at Guts Casino?

We only accept players who are at least 18 years old, or 19 where the legal gambling age in their province is higher. Our loyalty program, Game of Guts, and our poker offering both require a minimum age of 19.

What tools can I use to control my gambling?

We provide deposit limits, loss limits, wagering limits, session reminders, maximum session length settings, temporary time-outs and self-exclusion options directly through your account dashboard.

Can I increase my deposit limit immediately?

No. Once you set a limit, we will not increase it immediately; any request to raise a limit is subject to a mandatory cooling-off period before it takes effect. Requests to lower a limit or activate self-exclusion are processed without delay.

How long can I self-exclude for?

You can self-exclude from Guts casino for a minimum of six months, up to a permanent exclusion. We will not reverse a self-exclusion request before the agreed period has elapsed.

Where can I find independent support if I need help?

We work alongside organisations such as ConnexOntario, GameSense, ResponsibleGambling.org and Gamblers Anonymous, all of which offer free, confidential and independent support to Canadian players.

Content updated: September 22, 2026